Field Service Lightning

Deliver excellent and intelligent onsite service with Field Service Lightning

  • Integrate work orders with other objects to easily pull in data across your Salesforce application
  • Get access to knowledge articles and SLA compliance
  • Automate job assignment to the right resource based on time, skills, location
  • Instantly book service appointments from the Service Console
  • Ensure the service agent has the right tools for the job via smart scheduling
  • Get the full power of onsite job management to your mobile workforce
  • Get access to the required information like stock and inventory, job schedules, knowledge articles and more
  • Improve first visit resolution
  • Use image recognition features to identify assets and parts
  • Eliminate the confusion of replacing wrong parts
  • Automatically advise technicians for faster and smarter service

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